SHIPPING AND DELIVERY
We operate worldwideWe are proud to offer FREE worldwide shipping for all orders. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?Yes. We provide FREE shipping to over 185 countries around the world from our warehouses located in the US, EU & China. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How long does the shipping take?Shipping time varies by location. These are our estimates:
- United States, Canada - 7-20 days
- Europe, United Kingdom - 10-20 days
- Australia, New Zealand - 15-25 days
- Central America, South America - 15-35 days
- Asia - 15-30 days
- Africa - 20-35 days
**Order processing time up to 5 business days. Guaranteed max delivery time – 45 days. If You do not receive the product within the guaranteed time, You can request a refund.
Do you provide tracking information?You will receive an email notification once your order ships out from our warehouse. We also include tracking information, but only for orders worth at least US $50.00. If your order total is at least US $50.00, but you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was shipped more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?For logistical reasons (i.e products in different warehouses), items in the same purchase may sometimes be sent in separate packages.
If you have any other questions, please contact us and we will do our best to help you out.
PAYMENTS
MasonicBuys.com payment methods are PayPal and Credit / Debit Cards.
PayPal is a safer, easier way to send and receive money online. PayPal can also be used to purchase items by Credit Cards (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).
How to complete an order:
1) After viewing your items on your shopping cart page, please select the payment method (PayPal or Credit / Debit Cards). When making a payment via Credit / Debit Card, please enter your information. When making a payment via PayPal, you will be linked to the PayPal site where you can complete the payment.
2) You can sign in to your PayPal account (you can create a new one if you haven’t got one) or make a payment without an account (pay as a guest).
3) You can use the PayPal as you want according to the on-screen instructions.
